Frequently asked questions
Everything you need to know about check-in, services, and stay.
Check-in & Access
How does check-in work?
The front desk is at the facility from 10:00 a.m. to 2:00 p.m.; outside these hours is guaranteed remote assistance.
What time can I come in?
What if I arrive late?
Is it necessary to meet someone in person?
Rooms & Amenities
Is there an elevator?
Yes.
Do the rooms have a desk?
Yes, each room has adequate space to work comfortably.
What is the Wi-Fi like?
Fast and stable, ideal for business calls and streaming.
Are the rooms quiet?
Yes. The facility is located on a side, pedestrian-friendly street with virtually no traffic.
Is breakfast provided?
Breakfast is not included in the stay.
Recommended alternatives within a few minutes' walk:
- Gelsomina - Via della Spiga 30 - 2 min walk - open from 7:30 a.m.
- Bar Il Cigno Nero - Via della Spiga 33 - 3 min walk - open from 8 a.m.
- Cova Monten apoleone - Via Montenapoleone 8 - 4 min walk - open from 8:00 am
Do the rooms have air conditioning?
Yes, independently adjustable.
Do you change the towels every day?
On-demand only, for sustainability-oriented choice.
Housekeeping & Living Room
How does the cleaning service work?
Cleaning is provided at each check-out. Extra services are available upon request.
Can I leave my luggage before or after my stay?
Luggage storage is not available at the facility. The nearest options are: - Radical Storage - Corso Europa 5 (8 min walk) - open 8:00 a.m.-2:00 p.m. - Bounce Luggage Storage - Galleria San Carlo 8 (10 min walk) - open 10:00 a.m.-2:30 p.m. Both are booked online.
Transportation & Location
What is the nearest subway?
San Babila ( M1 and M4 lines).
How far is it to the cathedral?
About a 10-minute walk.
How do I get from Linate airport?
Direct M4 line, about 12 minutes.
Airport transfers
Is it possible to book a transfer service to and from airports?
The service is on request and must be arranged in advance with receptionist, who will provide you with all information on costs and arrangements.
Car & Parking
Can I arrive by car?
It is not recommended: the area is subject to severe traffic restrictions.
Where can I park?
Recommended parking lots: Matteotti, Diaz, Velasca.
Does the facility have a garage?
No.
Families & Children
Is the facility suitable for children?
Yes, but dedicated cribs or baby services are not available.
Animals
Can I bring my dog?
Small pets are allowed with prior confirmation.
Noise & Safety
Is the area safe?
Yes, it is one of the safest areas in Milan.
Can you hear noise during the night?
The noise level is very limited.
Payments & Reservations
Do you accept cash?
We recommend electronic payments.
Can I cancel the reservation for free?
Depends on the rate selected at the time of booking.
Is it possible to receive an invoice?
Yes, you only need to request it before checking out.