Frequently asked questions
Everything you need to know about check-in, breakfast, services, location and stay.
Check-in & Access
How does check-in work?
Check-in takes place with reception, which provides support upon arrival.
If you plan to arrive at a different time than the time listed, please contact us in advance.
If you plan to arrive at a different time than the time listed, please contact us in advance.
What time can you check in?
Check-in is available from 2:00 pm.
By what time should I check out?
Check-out time is by 11:00 am.
Can I arrive late in the evening?
Yes, late arrivals are possible. We ask that you report this in advance
to make the best arrangements for your reception.
Is there an extra charge for additional guests?
Yes. There is an additional charge of 50 € per night for each additional person.
Breakfast
Is breakfast included?
It is included if selected during booking.
Alternatively, it can be added as an extra upon request.
What time does breakfast take place?
Buffet breakfast is available from 7:00 am to 10:00 am.
Rooms & Amenities
Is there an elevator?
Yes.
Do the rooms have a desk?
Yes, all rooms have a desk or space suitable for working.
What is the Wi-Fi like?
Fast and stable, suitable for work, call and streaming.
Are the rooms soundproofed?
The rooms are designed to promote tranquility and rest.
As in any central area, the noise level may vary depending on exposure.
Do the rooms have air conditioning?
Yes, with adjustable air conditioning.
Is the bathroom private?
Yes, all rooms have private bathrooms with showers.
Housekeeping & Living Room
Are the rooms cleaned every day?
Yes, room cleaning is provided daily.
Can I request extra services (e.g., towel change)?
Yes, extra services are available upon request.
Can I leave my luggage before check-in or after check-out?
Contact us: we will show you the best solution according to your arrival or departure time.
Transportation & Location
What is the nearest subway?
The most convenient stops are Lima (M1) and Porta Venezia (M1),
both within a few minutes' walk.
How do I get from Central Station?
By metro: M3 (yellow) to Loreto, then M1 (red) to Porta Venezia or Lima.
By streetcar: line 9 to Porta Venezia, then 5 minutes on foot.
By bus: line 60 to Porta Venezia.
By cab: about 8-10 minutes, traffic permitting.
By streetcar: line 9 to Porta Venezia, then 5 minutes on foot.
By bus: line 60 to Porta Venezia.
By cab: about 8-10 minutes, traffic permitting.
How do I get from Linate airport?
By subway: M4 to San Babila, then M1 to Porta Venezia or Lima.
By bus: line 73 to San Babila, then M1.
By cab: about 15-20 minutes.
Transfer: upon request, the receptionist can arrange a dedicated service.
By bus: line 73 to San Babila, then M1.
By cab: about 15-20 minutes.
Transfer: upon request, the receptionist can arrange a dedicated service.
How do I get from Malpensa airport?
By train: Malpensa Express to Cadorna, then M1 to Porta Venezia.
By cab or transfer: about 50-60 minutes.
By cab or transfer: about 50-60 minutes.
How do I get from Orio al Serio airport?
Shuttle bus: direct connection to Milan Central Station,
then follow directions from Central Station.
Transfer: upon request, can be arranged through the receptionist.
Transfer: upon request, can be arranged through the receptionist.
Airport transfers
Is it possible to book a transfer service to and from airports?
Yes, it is possible to book a transfer service to and from Milan airports.
The service is on request and must be arranged in advance with receptionist, who will provide you with all information on costs and arrangements.
The service is on request and must be arranged in advance with receptionist, who will provide you with all information on costs and arrangements.
Car & Parking
Can I arrive by car?
Yes. We advise you to check any traffic restrictions (Area C / ZTL)
based on the route.
Where can I park?
The facility has private parking for guests only.
Contact us before arrival: the receptionist will provide you with all information about availability and access.
Contact us before arrival: the receptionist will provide you with all information about availability and access.
Families & Children
Is the facility suitable for families?
Yes. The Family Room is the most convenient solution for those traveling with several people.
Do you have dedicated cribs or baby facilities?
Upon request, we can check availability according to the period.
Animals
Can I bring an animal?
Contact us before booking: we evaluate
on a case-by-case basis according to size and availability.
Noise & Safety
Is the area safe?
Yes, Porta Venezia is a central and well-attended area.
Can you hear noise during the night?
It depends on the room and the exposure.
In general, the rooms are designed to promote peaceful rest.
Payments & Reservations
Is there a tourist tax?
Yes. There is a city tax of €6.30 per person per night,
as established by the City of Milan.
The tax is not included in the room rate and must be paid at the facility.
The tax is not included in the room rate and must be paid at the facility.
Do you accept cash?
We recommend electronic payments.
Can I cancel the reservation for free?
Depends on the rate selected at the time of booking.
Is it possible to receive an invoice?
Yes, simply make a request before check-out,
indicating your billing information.