HÕMA Certosa District · Information
Frequently asked questions.
Check-in, services and practical details. Essential answers before booking.
Check-in & access
How does check-in work?
Digital check-in is from 2:00pm. Access is via a personal code and is available 24/7.
What are check-in and check-out times?
Check-in is available from 2:00pm and check-out is by 11:00am.
Can I request early check-in or late check-out?
Yes, on request and subject to availability. Any fee and timing are confirmed directly by the team.
How does digital check-in work?
Before arrival you receive a personal code by WhatsApp or email for autonomous access to the property and your room.
What are reception hours?
Reception is on site every day from 8:00am to 3:00pm; remote WhatsApp support is available 24/7.
What is the minimum age for self check-in?
You must be at least 18 years old.
Is the property accessible?
Yes, a stairlift is available for guests who need it. There is no traditional lift.
How do I get there by public transport?
From M5 Domodossola, continue by tram 1 to Viale Espinasse/Nuvolone; Milano Certosa station is around a 5-minute walk.
How do I get there from Central Station?
Take M2 to Garibaldi, M5 to Domodossola and tram 1; by taxi, around 20–25 minutes.
How do I get there from Linate and Malpensa?
From Linate: M4, M1 and tram 1, or taxi. From Malpensa: Malpensa Express, M5 and tram 1, or taxi.
Can I arrive by car?
Yes. The area is outside the ZTL and easy to reach from ring roads and motorways.
Rooms & services
Is Wi-Fi suitable for work?
Yes. The connection is up to 1 Gbps, stable and included; every room has a desk.
Is breakfast served?
Breakfast is not served. The team can recommend cafés and bakeries within walking distance.
Is Wi-Fi included?
Yes, high-speed Wi-Fi is included in your stay.
Is there air conditioning?
Yes, the accommodation has adjustable air conditioning.
Is breakfast included?
No. Nearby options include Flamingo Café, Snack Bar Di Cammisa and La Torrefazione Espinasse.
How does housekeeping work?
Cleaning is provided at every check-out; extra services and towel changes are available on request.
What are the breakfast alternatives?
Flamingo Café, Snack Bar Di Cammisa and La Torrefazione Espinasse are within a few minutes’ walk.
Location & transport
Where can I park?
There is no private car park. Street parking is available nearby; on fair days, arriving early is recommended.
How far are Fiera Milano, Rho Fiera and San Siro?
Fiera Milano City/MiCo and San Siro are around 10–15 minutes by car; Rho Fiera around 20–25 minutes by car.
Are there restaurants and services nearby?
Yes. L’Immagine Bistrot, Dal Re and June Collective are among the recommended addresses; supermarkets and bars are walkable.
Is it convenient for Rho Fiera?
Yes, especially by car thanks to quick ring-road access. Indicative travel time is around 20–25 minutes.
Is it convenient for events at San Siro?
Yes, San Siro Stadium and the SNAI racecourse are around 10–15 minutes away by car.
Booking & payments
Can I book an airport transfer?
Yes. The team can arrange transfers to and from Milan airports on request and with advance booking.
Can I request an invoice?
Yes. Send your billing details before check-out or share them with the team during your stay.
Can I cancel free of charge?
It depends on the rate selected. Full conditions are shown before the booking is confirmed.
Families, pets & accessibility
Are a cot or extra bed available?
No, cots and extra beds are not available.
Are pets allowed?
Yes, all sizes are allowed with a €15 supplement per stay, maximum one pet per room.
Are children welcome?
Yes. Children up to 4 stay free when sharing their parents’ bed.
Stay & support
What is the minimum age?
Guests must be at least 18 years old to complete autonomous check-in.
How many rooms are there?
The property has 13 rooms: 12 singles and one double.
Which cards do you accept?
Major credit and debit cards are accepted, including American Express where indicated by the booking engine.
Is there a city tax?
Yes, at the amount set by the City of Milan for the property category. It is not included in the room rate unless stated otherwise.
Is smoking allowed?
No, smoking is not allowed inside the property.
Is the area safe?
The property is in a lived-in and generally calm neighbourhood. Normal city awareness is always recommended, especially in busy areas and on public transport.
Can you hear noise at night?
The accommodation is designed to support restful sleep. Noise levels may vary with room exposure and city events.
Can I store my luggage?
Yes, lockers and 24/7 luggage storage are available before or after your stay.
How do I contact staff?
By WhatsApp at +39 335 591 2058 or by email. Remote support is available 24 hours.
Are there a minibar and TV?
Yes, every room has a minibar and TV.
Is there a kitchen, washing machine or kitchenette?
No, rooms do not have a kitchen, kitchenette or washing machine.
Is there a common area?
Yes, an indoor common area with water and coffee is available 24/7.
Is there bike storage or a terrace?
No, there is no bike storage, terrace or other outdoor space.
Which area is it in?
At Viale Espinasse 104A, between Certosa and Bovisa in north-west Milan: a practical base for fairs, congresses, San Siro and business.
Is it suitable for business trips and long stays?
Yes: 1 Gbps Wi-Fi, desk, self check-in, luggage storage and invoicing on request. Dedicated conditions for stays over 7 nights are available on request.
Where can I have an aperitivo or buy groceries?
Flamingo Café and Prima di Tutto are suggested for aperitivo; Carrefour Market, iN’s and Supermercato Metà for groceries.
Is there heating?
Yes, all rooms have heating as well as air conditioning.
Does it work as a base for a Lake Como day trip?
Yes, Lake Como is indicatively around 60 minutes away by car.
Is it suitable for business travellers?
Yes: desk, 1 Gbps Wi-Fi, 24/7 self check-in, luggage storage and invoicing on request.
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